I’ve recently been coaching individuals who are interested in management but don’t know if they’re ready. One of the areas they struggle with is how to deal with situations where they are not subject matter expects but expected to provide input or direction. I’ve advised them that they need to expect that these situations will occur and they need to utilize group knowledge, individual knowledge and gut instinct in making such a decision. But frequently what needs to occur is that the manager has to accept a certain amount of mystery. Increasingly in our high-tech, fragmented work place we are forced to review work outside our realm of training.
As a manager I am frequently required to make decisions where I don’t have all the answers. I act based on what I know and what I can assume. The level of risk is one of those “assumptions” which I accept. In the case of my current customer the risk I’m willing to accept is based on the customer’s input. The more input the customer has provided the more risk I’m willing to assume.
There is some magic in this process.